Refund policy
Return Policy
We want you to love your cuddle+kind purchase! If you’re not completely satisfied, you may return your order within 30 days of the order fulfillment date for a refund or merchandise credit.
To start a return, please submit a return request through our Returns Portal.
Shipping fees are non-refundable, and customers are responsible for any return postage fees.
100% Happiness Guarantee
We stand behind our dolls 100%. If you ever experience a quality issue with your doll, now or in the future, we’ll happily replace it. Please note that each doll is made by hand and will have its own unique characteristics, which is part of what makes every doll special!
Our Happiness Guarantee covers product quality issues, but does not apply to circumstances outside of our control, such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.
If you have a quality issue, please contact us at hello@cuddleandkind.com.
We donate 10 meals for every doll sold, even if it’s returned.