FAQs

Where are cuddle+kind dolls made?

All our dolls are handmade by artisans in Peru. We chose Peru because of their culture’s long knitting history and expertise that’s been handed down from generation to generation. We are proud that our dolls are made with skill, passion and pride, and that we are committed to providing all our knitters a sustainable, fair trade income.

How are the dolls made?

Every cuddle+kind doll is made entirely by hand. Every detail is hand-knit, hand-loomed, embroidered or crocheted stitch by stitch by talented artisans.

What are the dolls made of?

Every cuddle+kind doll is hand-knit with natural, premium, 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with hypoallergenic polyester filling.

Are the dolls machine washable?

Your doll can be machine washed in cold water on the gentle cycle, but we recommend washing your cuddle+kind doll by hand and laying it flat to dry to help preserve its shape and details.

Have the dolls been safety tested?

The safety of little ones is our highest priority. Each cuddle+kind doll has been tested by a certified third-party facility to meet or exceed US, Canadian and European safety requirements for newborn and children’s toys. The yarn used to hand-knit each doll has been additionally tested to be safe and non-toxic. We recommend that young children be supervised when playing with all toys, including our dolls.

What is the appropriate age for these dolls?

We design cuddle+kind dolls to be loved by children of all ages. Each of our dolls are safety tested for newborns and up. We recommend young children be supervised when playing with all toys, including our dolls.

Do you have a guarantee?

Yes! We stand behind our dolls 100% and have a Happiness Guarantee. If you are unhappy with your doll purchased from our website for any reason when you receive it, we will replace it or you may return it for a full refund. If you ever have a quality issue with your doll, now or in the future, we'll happily replace it. 

If you would like to exchange your doll for a different character, you must be a) the original purchaser with the original order number, or b) the original gift recipient of a doll purchased directly from cuddle+kind. Gift recipients may exchange their doll by providing the name of the original purchaser whose order must be in our system.

When shopping for our dolls at a retailer, be sure to ask about their exchange and return policy before purchasing. You should contact the store you purchased your doll from to initiate an exchange or refund.

We guarantee the quality of our dolls and will replace them if quality issues arise. We extend this offer to original purchasers from both our online store and from retailers. Our Happiness Guarantee applies only to original purchasers, not dolls bought second hand.

We’re sorry, but our Happiness Guarantee does not apply to acts outside of our control such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.

If you have any questions or would like to initiate a return, please email hello@cuddleandkind.com.

Is cuddle+kind a charity?

cuddle+kind is a for-profit business with giving back at its core. We started our company as a social endeavour to help create a sustainable stream of giving to children in need that doesn’t rely on constant fundraising. We have partnerships with several humanitarian agencies that are registered charities who distribute the meals we give where they are needed most. Learn more about our giving partners here.

How do you give 10 meals?

We currently give meals in 66 countries around the world through World Food Program USA, Children’s Hunger Fund, Breakfast Club of Canada and WE Charity. You can learn more about our giving partners here.

What exactly is a meal?

The contents of the meals we donate vary by country and by giving partner. They range from nutritious, complete meals including rice, pasta, beans, vegetables and meat, to nutrient fortified biscuits and date bars, to hand-grown produce from school gardens depending on the location and program. We choose the humanitarian agencies we work with for their on-the-ground knowledge and expertise on what is needed for each region.

Where do the meals go?

We currently provide meals to children in 66 countries around the world including the US and Canada. Some places of note: we provide all the meals to three orphanages in Haiti, supplying nutrition to 150 children every day and we provide school meals to children around the world, including Peru where our dolls are made. You can see a map of the countries where cuddle+kind donates meals through our giving partners here.

How do I know you actually donate meals?

We are proud of our long-standing partnerships with World Food Program USA, Children’s Hunger Fund, Breakfast Club of Canada and WE Charity. We keep a running tally of all dolls purchased and donate the appropriate meals through each of those four humanitarian agencies based on our partnership agreements. We are subject to audit by all four organizations at any time. We are proud of our relationships with each of these outstanding agencies and were touched by their support when we reached 10 million meals donated. 

Read these posts from our Giving Partners:

WE:

https://twitter.com/WEMovement/status/1190780774594822146

WFPUSA:

https://twitter.com/WFPUSA/status/1190649267968528384

Breakfast Club of Canada:

https://twitter.com/BreakfastCanada/status/1191403013371502592

Children’s Hunger Fund:

https://www.instagram.com/p/B4X8cq5FnaH/

What does “ethically produced” mean?

Everything we produce at cuddle+kind is based on our family’s values. We ensure that the people who make our dolls have sustainable employment with good working conditions, reasonable hours and are paid a fair trade wage. Artisans who are mothers have access to flexible working hours. We use natural, non-toxic yarn and our dolls are all handmade with love.

Why fair trade?

We made a commitment when we started cuddle+kind that we would never mass produce our dolls or put profits ahead of people. Providing fair trade wages to our artisans ensures that the principles of fairness and decency are a part of everything we make. It makes us proud when we hear of the meaningful change this brings to the lives of our knitters.

How can I help support cuddle+kind?

You can support us by sharing pictures and commenting on your experience with our dolls on social media to help others know what to expect. Spreading the word about our mission to make the world a better place for little ones helps us reach more people and hopefully feed more children in need. You can share our video that explains why we started cuddle+kind here.

What can I do if the doll I want is out of stock?

All cuddle+kind dolls are made by hand so they take a significant amount of time to produce. This means that from time to time, we struggle to keep up with demand and do sell out of popular dolls. We aim to replenish our out-of-stock dolls as quickly as possible, and will notify you the second they are back if you sign up for email notifications on your desired dolls’ product pages. If you are purchasing a gift that’s time sensitive, we suggest either choosing a doll that is in stock or buying a gift card and allowing your little recipient to choose for themselves!

What form of payment does cuddle+kind accept?

We gladly accept Visa, MasterCard, American Express and PayPal. We also offer interest-free installment payments through Klarna (see below for details). All pricing is shown in USD, unless otherwise indicated.

How do I ‘shop now and pay later’ with Klarna?

With Klarna, you can split your payment into four interest-free installments by debit or credit every two weeks. You’ll pay 25% when your doll ships and 25% every two weeks over four instalments. There are no fees or interest charges when you pay on time. 

Just follow these three easy steps:

1. Shop our collection of hand-knit dolls, and when you’re ready to check out, select Klarna as your method of payment.

2. Sign up for Klarna when prompted and you’ll know instantly if you’re approved. Your first payment isn’t due until your order is shipped!

3. Klarna will send you an email notification before each of your four automatic installment payments, and confirmations after. 


That’s it! Once you’re signed up, you can complete future Klarna purchases with one click.

Klarna is safe and secure, and you’re always covered through Klarna’s Buyer Protection policy. Your information is securely protected to prevent unauthorized purchases. You can find out more about Klarna here or read the full terms and conditions here.

Klarna is currently available for US customers only.

Where do you ship?

We ship worldwide! Enjoy free shipping over $85 to the continental United States, Canada, UK and Australia. Orders going to other international destinations will pay a subsidized shipping rate of $25 USD. For all other shipping info, see our
shipping page

Gift messages + gift wrapping

While we do not offer gift wrapping, each cuddle+kind order will be wrapped in tissue and tied with ribbon. If you would like to send dolls as a gift to a special little one in your life, you can add a personalized gift message that will be hand-written on a custom cuddle+kind card and tucked inside the ribbon. Each doll comes with a booklet about cuddle+kind and our mission, and wears a wristband that says “1 doll = 10 meals” so the recipient will know the impact their gift made!

Order processing time

Orders with flat rate shipping will be dispatched within 2 business days. Orders with expedited shipping will be dispatched the following business day.

Carrier information

In the USA, flat rate shipping is provided by USPS and expedited shipping is provided by USPS or UPS where applicable. In Canada, flat rate shipping is provided by Canada Post, and expedited shipping is provided by UPS.

International orders will ship with our partner carriers, Globegistics and DHL. Your local postal service will complete the delivery.

**COVID-19 UPDATE: Please be advised that many carriers are experiencing delays due to Covid-19. International orders are expected to be delayed by one week.

Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may not update daily, but your order is still moving! If you have questions about parcel tracking, you can email hello@cuddleandkind.com for more information.

Will I have to pay customs and taxes on my order?

All International orders may be subject to customs and taxes. Please not pricing for UK orders include VAT and import charges. Each country has different regulations regarding this - please inquire with your local customs office for more information. cuddle+kind is not responsible for this cost.

Can I change or cancel my order?

To ensure prompt delivery, orders begin processing immediately and can’t be changed or cancelled once placed.

My order was marked delivered but I did not receive it.

Parcels are often held at your local post office for pick up, if your mail carrier cannot find a safe place to leave it. We recommend contacting the post office if your order has been marked delivered but has not been received. If you are unable to locate your order once it has been marked delivered, please reach out to hello@cuddleandkind.com for assistance!

My order is lost or stolen.

Please email hello@cuddleandkind.com and we can help you locate your order!

There’s a problem with my doll.

All our dolls are guaranteed forever. If for any reason you are unhappy with your doll, please email us at hello@cuddleandkind.com and we will replace or refund your purchase.

I need to return my order.

We're happy to help! Please email us at hello@cuddleandkind.com and we will help you initiate a return.

cuddle+kind does not provide provide return postage.

I received a doll as a gift, and I would like to exchange it.

We can exchange any gift in new condition, with the original tags attached. Please email hello@cuddleandkind.com for instructions on returning your gift for exchange. cuddle+kind does not provide return postage for exchanges.

Contact Us

We love hearing from our friends! If you have questions about any of our products, please get in touch. We're here to help! We're able to assist you from 9am - 10pm EST, seven days a week.

Email: hello@cuddleandkind.com

Social media: Find us on Facebook and Instagram!

Live Chat: Just start typing in the floating chat widget on any of the pages on our website.

Phone: Toll Free 1 855 781 8778
Our office hours are 9am - 5pm EST from Monday to Friday, excluding national holidays. Please leave us a message after hours and we will return your call during the next business day.

Unsubscribe from text: You can unsubscribe from text messages by replying STOP to any text message from cuddle+kind.

Unsubscribe from email: You can unsubscribe from our email newsletter by clicking “unsubscribe” at the bottom of any email message from cuddle+kind. 

If you need help with any of these steps, please email hello@cuddleandkind.com.

Wholesale: If you're interested in carrying cuddle+kind, please email wholesale@cuddleandkind.com

Press: media@cuddleandkind.com.
If you are a member of the press with an inquiry, please email us - be sure to include your outlet, story idea, photo/video needs and deadline to best position our team to help you!

Every time you spend money you are casting a vote for the kind of world you want.

– ANNA LAPPE

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