Refund policy
Return Policy
We want you to love your cuddle+kind purchase! Items in new condition, with the original tags attached, may be returned for a refund or merchandise credit. All returns must be initiated within 30 days of fulfillment. Please email hello@cuddleandkind.com to initiate a return.
Free promotional items are not eligible for returns.
Shipping fees are non-refundable, and customers are responsible for any return postage fees.
100% Happiness Guarantee
We stand behind our dolls 100%. If you ever experience a quality issue with your doll, now or in the future, we’ll happily replace it. Please note that each doll is made by hand and will have its own unique characteristics, which is part of what makes every doll special!
Our Happiness Guarantee covers product quality issues, but does not apply to circumstances outside of our control, such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.
If you have a quality issue, please contact us at hello@cuddleandkind.com.
* Applies only to dolls purchased directly from cuddleandkind.com. Valid proof of purchase is required.
Our Happiness Guarantee is offered in good faith, and we reserve the right to review return requests and apply reasonable limits, while honoring the terms of your purchase, our quality guarantee and your legal rights.
We donate 10 meals for every doll sold, even if it’s returned.